With escalating costs and the addition of new competitors, there is a continuous decline in human capital. The impact is felt not only on operational effectiveness but also its efficiency. In such a market scenario, it becomes important to understand the difference between “nice to have” and “need to have” both in terms of processes as well as human resources.
The team at LiveBean addresses the hotel operation at its core of SOP’s, processes and policies, evaluating the involvement of training and standards vs actual service and guest satisfaction and provides recommendations on challenges and opportunities for growth; for cost effective management and ensuring guest satisfaction and as a result delivering higher profitability to property and its shareholders.
